- Trade Assurance
Money-back policy
We will assist you in reaching a satisfactory resolution, including refunds or compensation, for product quality issues or other breaches of our terms and conditions
Standard refund policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
Quick refunds
You are entitled to a full and immediate refund if your order does not ship as agreed.
Resolution support
If there's a problem with your refund, we will help mediate to get your money back.