Customer Service
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Track Your Package
Track Your Order
You can track your order from your shipping confirmation email or by visiting Kiwabuy.store.
When your package ships, we’ll send you an email with the tracking link. You can use the link at any time to check its progress.
Track your order on Kiwabuy.store:
- Log into your Kiwabuy.store account.
- On Kiwabuy.store, select Account.
- Select Purchase history.
- Select Track Shipment.
Edit or Cancel an Order
You can edit or request cancellation for most items and orders before shipment in Purchase history.
Edit Items in an Order
The amount of time you have to edit an order depends on your scheduled delivery time. This is called cutoff time. You can see your cutoff time in a banner within your Purchase History. For most Delivery orders, the cutoff is about 3 hours before the scheduled time. Once the cutoff has passed, no further edits can be made.
During your edit window, you can:
- Add or remove items.
- Increase or decrease quantities.
- Allow or disallow substitutions.
To edit an item on your order for items sold by Kiwabuy:
- Log into your Kiwabuy.store account.
- Select Account.
- Select Purchase history.
- Select Edit items.
For items sold by Kiwabuy, we may charge shipping, delivery, or pickup fees for orders under $35 and remove those fees if the total order value of the items sold by Kiwabuy exceeds $35. Edits to your order may take the order total over or under the $35 threshold.
Cancel your order
To request an order cancellation:
- Log into your Walmart.com account.
- Select Account.
- Select Purchase history.
- Find the order you want to cancel.
- Scroll to the bottom and select Request Cancellation, if available.
Edit Options Unavailable
You might not have options to edit or cancel your order because:
- Your order is on its way to you.
Canceled Orders
Sometimes we cancel orders to save you time and money. If we cancel your order, we won’t charge you.
You may see a temporary hold on your credit or debit card account associated with a canceled order. Your bank may have placed a temporary hold on that amount when your order was placed and will remove the temporary hold based on their policies and procedures. We cannot remove the temporary hold. Please contact your bank with any questions regarding any temporary hold. It is sometimes called an authorization hold and shows as pending in your account.
We may have canceled your order because:
- it exceeded our rules for quantity limits and bulk purchases.
- an item is out of stock.
- our webpage had price and other listing errors.
- our Credit and Fraud Avoidance department needs more information.
- a carrier or shipping method was unavailable.
- you were using an older browser or app version that‘s no longer supported by Kiwabuy.
You’ll get an email if we canceled any part of your order, or if we need more information to process your order.
Delayed Orders
We do our best to keep up with the growing demand for popular items. Sometimes, pre-transit order delays still happen. If an order is delayed, we’ll send order update emails in real-time.
Delivery Delays
If there’s a delay in your scheduled delivery, you may get an email update.
Select the Chat with us button to contact customer care if you haven’t received your order after the delivery window has passed.
Shipping and Carrier Delays
The order tracker displays new estimated delivery dates.
Select the Chat with us button if:
- your tracking information hasn’t updated for two business days.
- it’s two business days after your estimated delivery date.
Your order might be delayed because of events in some areas
Missing Items
Multiple Item Orders
Your items may be shipped from different warehouses.
- Your items may arrive separately.
- Each package will have its own tracking number.
- Visit your Purchase History to see if your order was split into multiple packages.
- If you’ve received all packages from your order and you’re still missing items, select the Chat with us button.
Deliveries from Stores
Check the receipt in your email to see if the item was out of stock or substituted. If we charged you for the item but it’s missing from your delivery, select the Chat with us button.
If your entire order is missing, check the delivery confirmation photo. Do you recognize the doorway in the image?
- If it’s the wrong house, check your address in Google Maps to see if the rooftop pin is correct.
If you’re still not able to find the missing package, select the Chat with us button.
Order not Received
Follow the steps below if you didn’t receive your items but got a delivery notification.
Shipping Orders
If your Purchase History shows your package has arrived, but you can’t find it:
- Look around the delivery location.
- Check the delivery confirmation.
- Ask your household and neighbors.
- Review the address saved in your Kiwabuy.store account. Make sure it doesn’t have any spelling errors or numerical mistakes.
- Wait two business days to see if it arrives. It’s rare, but sometimes carriers may mark packages as delivered before they arrive.
If you still haven’t received it after two business days, select the Chat with us button.
Delivery Orders
If you have a delivery and your Purchase History shows your package was delivered, but you can’t find it:
- Check the delivery confirmation photo. Do you recognize the doorway in the image?
- If it is the wrong house, check your address in Google Maps to see if the rooftop pin is correct.
- Select the Chat with us button.
- Request a refund by starting a return.
Check status of a refund
We refund Kiwabuy.store purchases to your original method of payment. Outbound shipping charges aren’t always refunded upon refunds. This can include regular and freight shipping, and any shipping surcharges.
Refund Timelines
- Credit/Debit Card
- Up to 10 business days
- Pre-Paid Credit/Debit Card
- Up to 30 business days
- Kiwabuy Gift Card
- Up to 3 hours
- PayPal
- Up to 30 business days depending on your financial institution.
- Skrill
- Up to 5 business days
- Bank
- Up to 5 business days
What if I cancel my order?
If you cancel your order before your item ships, we release the authorization hold on your payment method.
If the item has already shipped, we are not able to cancel the order. You can return the item for a refund.
About International Shipping
Last Updated : April 1st 2026
Customers can now have items delivered to their destination with over 32 countries in reach when shopping on Kiwabuy.store. More countries coming soon.
International shipping, made simple
Shop Kiwabuy.store and have items delivered to your address outside China, the U.S., or send gifts to friends and family abroad. With Kiwabuy, you get reliable delivery, upfront pricing, and end-to-end tracking.
How It works
- Select Ship to Another Country from the Shipping drop down on the top left
2.Select your Country:
3.Start shopping eligible items for international shipping